Job Overview
Our client is a global ICT company that offers a variety of ICT services based on its vast experience and accumulated technological capabilities, as well as its excellent partnerships and human resources worldwide.
They were established to meet the growing demand in the market for efficient Supply Chain Management (SCM) and logistics systems. Their service provides personalized SCM/Logistics solutions tailored to the varying needs of companies through their integrated Supply Chain & Logistics solution. Depending on customers’ needs, they offer various solution combinations to ensure a seamless information exchange among solutions and connections within systems.
BROAD SCOPE
Reporting to the Group leader, Business Analyst shall monitor all daily operational volumes & activities within Cello system and provide recommendations on areas for improvements. Review EDI integration issues that may arise for Samsung business & develop plans to error proof the functional flows of integration mapping from carrier to their system. Development of tools to assist in labour planning, Productivities & KPI performance. Develop requirement & test scripts for any Cello systems developments with regional IT platform teams. Project manage any change requests to completion.
· ESSENTIAL DUTIES/ RESPONSIBILITIES:
· Monitoring and Manage EDI interface between all parties
o Monitoring EDI Receiving and Sending status in the System
o Trouble shooting or Escalation EDI Issue
o EDI Data: ASN, GR, DO, TO, GI, IOD, POD
o Develop system capability to optimise operations
o Consolidate EDI issue, find root cause & develop solutions.
· Monitor & troubleshoot system related issues
o Operation innovation
o System improvement
o System issues review monthly
o Lead project development with regional platform teams.
· Reporting & Month-End monitoring
o Review of business critical reporting
o Escalation of KPI risks and failures to Operations
o Develop KPI customer deck
· Coordinate information flow with all Parties (LSP’s & customer) systems
o Monitor improvement projects with LSP
o Contact with HQ/RHQ for all IT/warehouse issues
o Facilitate the flow of information between parties
o Key contact for Cello System issues
o Liaising with clients and LSP
o Keep record of system/operation failure
o Key contact from customer on listed their system
o Plan and co-ordinate user acceptance testing (UAT) for new biz type and project
o Conducting formal training and maintain user and training documentation accordingly
o Maintenance of documentation for functional specifications for user by system developers
· Operational support
o Develop tools to assist Operations with Labour planning
o Analyse Operational & Transport data to assist in optimisation strategies
o Assist Inventory team in optimising storage & picking efficiencies (Pick path & heat-mapping)
· REQUIREMENTS:
· Managing EDI interfaces and error resolution
· Ability to analyse KPI results and operational performance
· Good understanding of TMS / WMS
· Ability to file and process big data using MS-Excel
· Great time management and administrational skills
· Advanced in excel
(a) EDUCATION / QUALIFICATION:
· Bachelor degree or above
· Residence Visa or Citizen or similar
(b) EXPERIENCE:
· Experience in similar role is preferred
· Background in distribution operations.
· Experience monitoring and managing EDI interface is essential.
(c) SKILLS:
· Excellent written and verbal communication skills; ability to communicate effectively
· Excellent customer service skills and interpersonal skills
All applications are treated with the strictest of confidence. Unsuccessful applicants may not be responded.
Job Type: Full-time
Schedule:
- Monday to Friday
Work Authorisation:
- Australia (Required)
Work Location: In person